How do I schedule a donation pick up?

Two easy ways to donate:

• Schedule online through our homepage using our scheduling platform.

• Call (813) 443-8080

 

What areas of the Florida do you pick up donations in?

Our donation trucks run in Hillsborough and Pinellas counties. Please check the availability of our donation pickup service in your area by attempting to schedule a donation pickup online.

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What days and times do you pick up donations?

The day and time of your donation pickup depends on the route in your area. You can choose a pickup date when you schedule your donation pickup through our online scheduling system.

Sorry, we cannot schedule a specific donation time. Our trucks are on the road by 8:00 am each day and continue working until their route is finished.

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Will I get a reminder call or text message before my donation pickup?

A reminder text message will go out the day before and the morning of your pickup. An additional reminder can be made if specifically requested.

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What if the weather is bad? Will you still pick up my donations? Should I still put my donations outside if it’s raining or snowing?

Our trucks pick up rain or shine. However, if the roads are hazardous or severe weather is forecasted, we may contact you to reschedule your pickup.

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What items do you accept for donations?

Click here for a comprehensive list of acceptable donations.  We only accept items that are small and light enough for one person to easily load into the truck. Special accommodations can sometimes be made by contacting us at (813) 443-8080.

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What condition should my donations be in?

We prefer to pick up items that are like new or gently used and are not in need of repair.

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I have large items to donate. Can your driver help me carry them outside my home?

We only accept items that are small and light enough for one person to easily lift and carry. Our drivers are not allowed to help due to liability reasons. We prefer to pick up from the ground level outside your home and visible from the street, as the drivers are not allowed to enter private residences.

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Do you pick up furniture donations?

We’re sorry, but we cannot accept furniture items. We only accept items that are small and light enough for one person to easily lift and carry. Furniture such as couches, sofas, sleeper couches, box springs, mattresses, desks, large dressers, heavy chairs, etc., cannot be accepted.

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Where should I place my donated items? Do they need to be outside my home?

We pick up from the ground level outside your home, preferably visible from the street. Drivers are not allowed to enter private residences. All donations must be left outside your home in bags or boxes, clearly marked for donation pickup.

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Do I have to be home during my donation pickup?

There is no need to be home during your donation pickup. Simply have the donations clearly marked "SJCH"  in a visible location outside your home, and our driver will pick them up.

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Is there a limit on how much I can donate at a time?

We request that you limit the number of bags and boxes to 25 per pickup. Additional pickups can always be scheduled.

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Do you pick up in gated communities?

Typically, donors who live in a gated community are asked to either provide a visitors code for the driver or let the guard know ahead of time that we are coming on your scheduled date. Please call our Donor Service team at (813) 443-8080; they will be able to notify the driver of your request.

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Do you pick up at apartment buildings?

Typically, we are only able to schedule donation pickups for residential properties, but special accommodations can sometimes be made. Please call our team at (813) 443-8080 to check the policies in your area.

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Do you pick up at storage units?

Typically, we are only able to schedule donation pickups for residential properties, but special accommodations can sometimes be made. Please call our team at (813) 443-8080 to check the policies in your area.

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How do I re-schedule or cancel a donation pick up?

For any cancelations or rescheduling, we ask that you contact our team at (813) 443-8080. 

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Are my donations tax-deductible?

Your donations of clothing and household items are tax-deductible to the extent allowed by law. After we collect your donations, you will receive a tax receipt via e-mail. The receipt is proof that we picked up a non-cash donation from you. The donor is responsible for determining the value of their donations and listing them out accordingly.

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I made a donation and need a donation receipt. Can you send me one?

You can request a donation receipt by giving our team a call at (813) 443-8080

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Where do my donations go?

Your donations are sold to local Sunshine Thrift Stores. The funds from this transaction are forwarded to the St Joseph's Children's Hospital Foundation charity to help raise awareness to their programs and services.